At Brandium, we are committed to delivering your purchases safely, reliably, and on time. This Shipping Policy outlines the procedures, estimated timelines, costs, and responsibilities associated with shipping products purchased through our website. By placing an order, you agree to comply with the terms described here. Our goal is to provide clear, transparent information about shipping to ensure a smooth experience from checkout to delivery. This policy applies to all products purchased from Brandium, whether through standard shipping, expedited services, or special promotional campaigns.
Order Processing
All orders are processed during business hours from Monday to Friday, excluding public holidays. After your order has been placed and payment confirmed, it is prepared for shipment. Processing times typically range from 1 to 3 business days, depending on product availability and order volume. During peak seasons, such as holidays or promotional periods, processing may take slightly longer, and we appreciate your patience. Brandium reserves the right to delay processing for certain circumstances, including high demand, inventory discrepancies, or system errors. Once your order has been processed, you will receive a confirmation email with tracking details where applicable. It is the customer’s responsibility to ensure that the shipping information provided at checkout is complete and accurate to prevent delays.
Shipping Methods and Carriers
Brandium partners with trusted courier services to ensure timely and secure delivery of your purchases. Shipping methods may vary depending on your location, order size, or special promotions. Standard shipping is typically the most economical and reliable method. Expedited or express shipping options are available for customers who require faster delivery. International shipments may be subject to customs inspections, duties, or taxes imposed by the destination country. Brandium is not responsible for additional charges imposed by local authorities. When choosing a shipping method, you acknowledge that delivery times provided are estimates only and cannot be guaranteed due to factors outside our control, such as courier delays, customs processing, or extreme weather events.
Estimated Delivery Times
Delivery times vary depending on the shipping method, destination, and product availability. Standard domestic shipping typically ranges from 3 to 7 business days, while international shipping may take 7 to 21 business days, depending on customs clearance and carrier performance. While we make every effort to meet these timelines, unforeseen circumstances can sometimes cause delays. Brandium is not liable for delays caused by courier companies, postal services, or natural events beyond our control. Customers will receive tracking information where available, allowing them to monitor the progress of their shipment. We recommend checking tracking updates regularly and contacting customer support if there are any significant delays.
Shipping Costs
Shipping fees are calculated during checkout based on your delivery address, the weight and dimensions of your order, and the selected shipping method. Brandium reserves the right to adjust shipping fees if necessary, for example, due to changes in courier rates or additional handling requirements. Shipping charges are non-refundable, except in cases where the shipment is lost or damaged due to our error. Customers are responsible for ensuring that payment of shipping costs is completed at the time of checkout.
International Shipping
Brandium offers international shipping to select countries. Customers are responsible for any customs duties, import taxes, or additional fees that may apply upon delivery. Delivery times may be extended due to customs processing, inspections, or regulatory requirements. We strongly recommend checking your country’s import regulations before placing an order to avoid unexpected charges. Brandium cannot modify, waive, or assume responsibility for taxes or fees imposed by foreign authorities. Tracking information for international shipments may be limited depending on the courier and destination.
Risk of Loss and Delivery Responsibility
Once a shipment leaves our warehouse, the responsibility for safe delivery is transferred to the courier service. While we work with reputable carriers to minimize risks, Brandium is not liable for lost, stolen, or damaged packages that occur during transit, except when caused by our error. Customers should inspect packages upon receipt and report visible damage to both the courier and Brandium immediately. In cases where an item is damaged in transit, Brandium will assist with claims and provide replacement or refund solutions in accordance with our Returns & Refunds Policy.
Address Accuracy and Failed Deliveries
It is the customer’s responsibility to provide a complete, accurate, and deliverable shipping address at the time of checkout. Incorrect or incomplete addresses may result in delayed or failed delivery, additional shipping charges, or package returns. If a package is returned to Brandium due to address errors or refusal of delivery, customers may be required to pay additional shipping costs for reshipment. Please review your shipping information carefully before completing your purchase.
Special Shipping Requests
For high-value or fragile items, Brandium recommends using shipping options that include tracking and insurance. While we make every effort to ensure safe delivery, Brandium is not responsible for damage caused during shipping unless the damage occurs due to our handling or packaging. Customers with special delivery requirements, such as urgent shipments, specific delivery dates, or secure delivery locations, should contact customer support prior to placing an order to discuss available options.
GDPR and Data Privacy in Shipping
Brandium processes your personal data in compliance with the General Data Protection Regulation (GDPR). The information collected for shipping purposes, including your name, address, phone number, and email, is used solely to fulfill your order and ensure proper delivery. This data may be shared with shipping carriers and logistics providers strictly to complete the shipment. Personal data is retained only for as long as necessary to process your order and comply with legal requirements. We do not share your personal information with third parties for marketing purposes without explicit consent. You have the right to access, correct, or request deletion of your personal data at any time. Contact us at [insert email address] for privacy-related inquiries.
Tracking Your Order
Once your order is dispatched, you will receive an email with tracking details, where available. Tracking allows you to monitor the progress of your shipment and estimate delivery times. Brandium is not responsible for inaccuracies in tracking information provided by carriers. Delays due to customs processing, carrier operations, or external factors are beyond our control. We recommend checking tracking updates regularly and contacting customer support if your order appears delayed beyond the expected delivery window.
Need Help?
If you have any questions about shipping options, costs, estimated delivery times, or tracking, please contact Brandium’s customer service team at [insert email address]. Our team is available to provide guidance, resolve delivery issues, and ensure that your shopping experience is smooth, reliable, and satisfactory.