Overview
Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed since delivery, we cannot offer a refund or exchange. To be eligible, items must be unused, in the same condition as received, and in the original packaging. Some items are non-returnable, including perishable goods, gift cards, downloadable software, intimate or sanitary items, hazardous materials, and flammable products. Proof of purchase or receipt is required for all returns. Please do not send items directly to the manufacturer. Returns outside of these conditions may result in partial refunds or rejection. Brandium reserves the right to assess all returned items. Compliance with these conditions ensures a smooth and timely refund process.
Eligibility for Returns
To qualify for a return, the item must be unused, unworn, and in the same condition in which you received it. The item should also be in its original packaging, including any tags, labels, or protective covers that were included at the time of delivery. Items that have been altered, damaged, or worn may not be accepted for a refund or exchange. Returns must be accompanied by a valid receipt, invoice, or proof of purchase to be processed successfully.
Certain items cannot be returned due to hygiene, safety, or legal reasons. These include, but are not limited to, perishable goods such as food or flowers, intimate or sanitary products, hazardous materials, and flammable liquids or gases. Additional non-returnable items include gift cards, downloadable software products, and select health or personal care items. We strongly recommend checking the product description prior to purchase to ensure that your item is eligible for return. Any attempt to return items outside of these guidelines may result in the return being refused.
Partial Refunds
In some cases, only a partial refund may be granted. Examples include items that are not in their original condition, have been used, damaged, or missing parts not due to our error. Partially opened items such as books, CDs, DVDs, video games, software, or vinyl records may also be eligible only for partial refunds. Returns that are submitted after the 30-day return period may be subject to partial refund approval. These measures are in place to ensure fairness to all customers while maintaining the integrity of our inventory and products.
Refunds
Once we receive your returned item, it will be carefully inspected to verify eligibility. We will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original method of payment. Depending on your payment provider, it may take several days for the refund to appear in your account. Brandium is committed to processing refunds as promptly as possible, but processing times may vary depending on banking institutions or international transfer delays.
Late or Missing Refunds
If you have not yet received a refund after the expected processing period, please first check your bank or credit card account carefully. You may also need to contact your payment provider, as some transactions can take additional time to appear in your account. If you still have not received your refund after completing these steps, you may contact us directly at [insert email address] for assistance. We will work with you to resolve the issue as quickly as possible.
Sale Items
Only items sold at their regular price are eligible for a refund. Products purchased on sale, in clearance, or as part of a promotional campaign cannot be refunded, unless defective. Sale items may be eligible for exchange in limited circumstances; please contact our customer support team for guidance.
Exchanges
Brandium replaces items only if they are defective or damaged. If you wish to exchange an item for the same product, please email us at [insert email address] and follow the instructions provided. Exchanges are subject to product availability. In cases where the requested item is unavailable, a refund will be issued instead. We do not facilitate exchanges for different products unless specifically arranged with our customer service team. Exchanges must also adhere to the 30-day eligibility period and all return conditions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the return is received and approved, a gift certificate will be mailed to you. If the item was not marked as a gift or the gift giver had the item shipped to themselves, the refund will be issued to the gift giver and they will be notified of the return. This ensures transparency while respecting privacy and ownership of the original purchase.
Shipping Returns
To return your item, please mail it to: [insert physical address]. Customers are responsible for covering the shipping costs associated with returning the item, unless the product is defective or incorrectly sent. Shipping costs are non-refundable and, in the case of refunds, will be deducted from the total refund amount. Depending on your location, the delivery time for returned or exchanged items may vary. For high-value products, we strongly recommend using a trackable shipping service or purchasing shipping insurance to protect your package. Brandium cannot guarantee receipt of returned items unless such precautions are taken. Returned items should be securely packaged to prevent damage during transit.
Need help?
If you have any questions regarding returns, refunds, or exchanges, please do not hesitate to contact our customer service team at [insert email address]. We aim to respond promptly and provide assistance to ensure your satisfaction. Our goal is to make the return process straightforward, fair, and transparent while maintaining the high-quality service you expect from Brandium.