Overview
At Brandium, customer satisfaction is a priority, and we want every purchase to meet your expectations. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded after purchase. By placing an order on our website, you agree to the terms outlined in this policy. We encourage customers to read this page carefully before completing a purchase to understand their rights, obligations, and the procedures for requesting a return.
This policy applies to all purchases made through the Brandium online store. It covers eligibility for returns, timelines, inspection procedures, refunds, exchanges, and shipping responsibilities. Our goal is to provide a transparent and fair process while maintaining product quality and hygiene standards, especially for footwear and fashion items.
Eligibility for Returns
Customers have the right to request a return within 14 days from the date of delivery. To be eligible, the product must be unused, unworn, and in the same condition in which it was received. Items must be returned in their original packaging, including boxes, dust bags, labels, tags, and any accessories that were included in the shipment.
Products showing signs of wear, damage, odor, washing, alteration, or misuse will not be accepted for return. For hygiene and safety reasons, certain items may be excluded from return if they have been worn or removed from their protective packaging. Brandium reserves the right to refuse a return if the returned product does not meet these eligibility requirements after inspection.
Non-Returnable Items
Some products cannot be returned due to their nature or for health and safety reasons. These may include, but are not limited to, gift cards, digital or downloadable products, personalized items, and items marked as final sale or clearance. Products that have been damaged by the customer, altered, or used in a manner inconsistent with normal fitting are also not eligible for refunds.
If a product is marked as non-returnable at the time of purchase, this information will be clearly communicated on the product page. We advise customers to review product descriptions carefully before ordering.
Return Process
To initiate a return, customers must contact Brandium within the return period and provide their order number, the product to be returned, and the reason for the return. Once your request is approved, you will receive instructions on how and where to send the product.
Returned items must be shipped securely to avoid damage during transport. Customers are responsible for ensuring the parcel is properly packaged. We recommend using a trackable shipping service, especially for higher-value orders. Brandium is not responsible for items lost or damaged during the return shipment.
Additionally, to speed up the return handling process, customers are required to complete the Easy Return form available on our website. Please fill in all requested details accurately, including your order number, product information, and reason for return, using the following link: https://brandium.7thblock.dev/easy-return/
Submitting the Easy Return form helps our support team review and approve your request faster, and ensures you receive the correct return instructions without delay. Incomplete or missing form submissions may result in delays in processing your return request.
Inspection and Approval
After we receive your return, our team will inspect the product to verify its condition and compliance with this policy. The inspection process ensures that the product has not been worn, damaged, or altered and that all original components are included.
Once the inspection is complete, you will be notified by email whether your return has been approved or rejected. If a return is rejected, the product may be sent back to the customer at their expense. Brandium’s decision regarding the condition of returned products is final and based on quality and hygiene standards.
Refunds
If your return is approved, a refund will be processed using the same payment method originally used for the purchase, unless otherwise required by law. Refunds cover the price of the returned product only. Original shipping costs are non-refundable unless the return is due to an error on our part, such as receiving the wrong or defective item.
Refund processing times may vary depending on your payment provider or bank. Typically, refunds are completed within several business days after approval, but it may take additional time for the funds to appear in your account. Brandium is not responsible for delays caused by banks or payment processors.
Exchanges
Exchanges are available only for products that arrive defective, damaged, or incorrect. If you receive a faulty or wrong item, you must notify us promptly and provide photographic evidence where applicable. Once confirmed, we will arrange a replacement for the same product, subject to availability.
We do not offer exchanges for different models, colors, or sizes through the exchange process. Customers wishing to change an item must follow the standard return and refund procedure and place a new order separately.
Return Shipping Costs
Customers are generally responsible for the cost of returning items, except where the return is caused by an error on our part. Return shipping fees are non-refundable. If a refund is issued, any shipping charges paid for the original order remain non-refundable unless legally required otherwise.
Customers should ensure that returned items are shipped securely and with tracking. Brandium does not guarantee receipt of returned parcels without tracking proof.
Need help?
If you have any questions regarding returns, refunds, or exchanges, please do not hesitate to contact our customer service team at info@brandiumshoes.com or by phone at +355683020333. We aim to respond promptly and provide assistance to ensure your satisfaction. Our goal is to make the return process straightforward, fair, and transparent while maintaining the high-quality service you expect from Brandium.